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About DeDuCo

DeDuCo is a company, founded in 1987, specialized in the development and implementation of highly efficient CRM software solutions.

We offer total solutions within our niche market, in which we are the specialist. We are a niche player that mainly focuses on the following markets:

  • The Fast Moving Consumer Goods (Food) market
  • The Fast Moving Consumer Goods (Non-food) market
  • The Pharmaceutical market

Our Vision

Customer Relationship Management is more than just an IT project

Customer Intimacy

As a product developer, we strongly believe in ‘customer intimacy’

Our Team

Get to know our team members at Kortrijk

Our secret is …

Our approach

We use a standard product that we adapt to the customer’s requirements. For this purpose, we carry out a thorough preliminary study. This enables us to optimise your working method while taking into account your preferences and requirements.

When the entire installation is complete, we will provide the necessary training and manuals. Both for the field staff and the office staff.

We guarantee an optimal service! We provide various support services for sales representatives, internal users and IT managers.

Our vision

CRM, or Customer Relationship Management is more than just an IT project. It is a philosophy, because, organisation, communication and information are at the service of the customer and are supported by an IT system. The combination of a CRM strategy and IT technology results in a customer-oriented organisation, greater competitiveness and increased profitability.

Customer intimacy

As a product developer, we strongly believe in ‘customer intimacy’. And for this reason:

  • We do not work with resellers
  • An employee of DeDuCo is a permanent contact person
  • We start a project with a thorough analysis of the requirements of our customers
  • We develop a unique and comprehensive solution for each customer
  • We keep our customers up-to-date with the latest technological developments
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Get to know our developers

XSYSYS

DeDuCo has a development and project unit, called XSYSYS, located in Bangalore, India. XSYSYS Technologies (ISO 9001) is a strong development and project unit created in 1996 with a staff consisting of more than 25 software engineers. We work continuously on the further development of our current and future products and the configuration concepts of our standard programs.

This department enables us to offer customer-specific solutions with a commitment to achieving high-quality standards.

GDPR compliant

At DeDuCo we attach great importance to the privacy of all our customers. This is because the management of your data is one of our main responsibilities. Together we ensure that all data is kept safe.

Timeline

  • 1987

     

    Establishment

    • Establishment of the company
    • Tom & Carl Dujardin

  • 1989

    Sales Force Automation

    • The first Sales Force Automation Projects

    • Automation of internal and external services of more than 70 companies

     

    1989

  • 1989

     

    First building

    • The first building at Wevelgem

  • 1989

    Mr. Christian Beele

    • Mr. Christian Beele as the first client of DeDuCo

    • Later (2008) he joins the Dujardin brothers and becomes co- director of DeDuCo.

     

    1989

  • 1996

     

    Bangalore, India

    • First standard package

    • Business Unit (ISO 9001) in Bangalore, India

  • 1999

    KEYaccount+

    • KEYaccount+ has been launched

    • Essential tool for Marketing and Key Account Managers

     

    1999

  • 2000

     

    Kortrijk

    • Relocation to the office in the Doorniksesteenweg in Kortrijk

  • 2005

    TERRItory+

    • TERRItory+ has been launched

     

    2005

  • 2010

     

    ROUTing+

    • ROUTing+ has been launched

  • 2016

    Qlik Sense

    • BI Tool (Qlik Sense)

     

    2016

  • 2017

     

    dotNET

    • The new dotNET generation

  • 2018

    New Office

    • The relocation to the new office in the Beneluxpark 33 in Kortrijk.

     

    2018

  • 2020

     

    DeDuCo CRM App

    • DeDuCo CRM App has been launched (mobile CRM)